Terms & Conditions

Onyx Biomedical

TERMS AND CONDITIONS

Effective January 1, 2023


Definitions.

Onyx Biomedical is referred to as the ‘seller’ within the Agreement. The customer is referred to as the ‘buyer’. The Terms and Conditions is referred to as the ‘Agreement’.


Prices & Payment Terms.

Payment is due at the time of order unless otherwise stated within quote or order acknowledgement by Onyx Biomedical personnel. Net30 is pre-set date of invoice unless customer has been approved otherwise. Past due invoices will be billed for interest at a rate of 1.5% per month until paid. Onyx Biomedical accepts credit card, check and purchase order (PO) payments. Costs and fees may fluctuate depending on fees such as, but not limited to, shipping charges, taxes, and other incurred fees. Buyer has 15 calendar days to notify Onyx Biomedical of any price discrepancies or clerical errors. All payments hereunder shall be made in US dollars. Onyx Biomedical may withhold deliveries until Buyer’s account has been fully paid. Buyer will pay all bank fees, whether related to wire transfers, returned checks, credit card, or otherwise. Any unpaid orders held for 90 days will be forfeited to Onyx Biomedical and all property stated within order will be forfeited. See ‘Quotations’ section for additional information. 


Order Cancellation Policy. 

No charge will be held to the buyer if an order cancellation is communicated to Onyx Biomedical staff prior to shipment. If an order cancellation is requested as the transaction is being performed, the buyer will be charged for the product(s) shipped. See ‘Equipment, Parts and Kits Returns’ for further information. If an instance occurs which Onyx Biomedical cannot fulfill an order request, the buyer will be notified and no charge will be held to the buyer. For additional field service information, see ‘Field Service’ section of this the Agreement.


Equipment, Parts and Kit Returns.

Returns will not be accepted unless Onyx Biomedical personnel is notified and is to provide a written return order. Equipment, parts, and/or Kits purchased from Onyx Biomedical, are eligible for return and refund within 15-calendar days post date of purchase as long as evaluation results conclude to be ‘acceptable’ or ‘good’ condition. If evaluation results conclude any form of damage, improper installation, or conditions resulting in ‘not-acceptable’ or ‘poor’; a refund will not be honored. Within 30-calendar days post date of purchase, Onyx Biomedical will accept return, however, a 15% restocking fee will be charged to the Buyer as long as evaluation results are deemed as ‘acceptable’ or ‘good’ condition. If equipment, parts and/or kits are found to be sold as defective, Onyx Biomedical will provide a full refund post root cause investigation. If a refund is to be issued, the customer will receive the original form of payment or credit, buyer’s choice. 

 

Service Equipment Warranty.

Equipment serviced by Onyx Biomedical is provided a nine-month warranty, unless otherwise stated within formal documentation, as performed by Onyx Biomedical personnel. The warranty timeframe is set to begin at the time the customer is to receive the physical product in the buyer’s possession. The designated warranty coverage is set to the original services performed by Onyx Biomedical. To determine warranty validity, a root cause investigation is to be performed based upon the reported device issue. Results of root cause will be communicated to customer if investigation concludes an invalid warranty result, which may be subject to fees. See ‘15-Calendar Day Grace Period’ and ‘Void Warranty Circumstances’ for additional warranty information.


Void Warranty Circumstances.

Warranty eligibility will be void under the following circumstances: Found physical damage, fluid intrusion, warranty and overhaul seals removed/broken/tampered, tampering, or altering of equipment, product misuse or mishandling, damage of product, product abuse or neglect, use of equipment for which it was not intended, improper maintenance, user error, or obvious device tampering. 


Ask an Onyx Biomedical representative for full Terms and Conditions.